Banquet Health | AI for food and nutrition services

From every channel to the right tray

Banquet checks every order against the patient's diet and allergies, so answers stay the same every shift and new hires need far less training.

Every way to order

• Bedside phone ordering
• Staff tablet
• Family at home
• Diet office
• AI phone agent

Every order checked

Diet and allergy check Diet order, allergies, texture
Preferences check Likes, dislikes, past meals
Smart substitutions A safe swap when something's off

What comes out

Tray tickets Easy to read, customizable
The right tray To the right room, on time
Sent to the diet tech Only when a person needs to decide

An AI agent that answers the diet office phone

Less burnout, and more time for your staff to spend with the patients who need them most.

• Answers and logs every call, day and night
• Checks every order against the diet order and allergies
• Sends anything unusual to the diet tech on shift, with the reason

On a call Rm 412 · 1:42 Example

Can I get fries with that?
You're on a cardiac diet, so fries are out. I can do roasted potatoes or a side salad.

Roasted potatoes.

1. Pulled Diet order from the EMR: cardiac, 2g sodium
2. Blocked French fries, over the sodium limit
3. Placed Dinner order sent to the kitchen

What else does the AI do?

Food photos
Data import
Data audit and reporting
Smart substitutions

An image for every dish

Every menu item gets an image in the style you pick, so patient mobile ordering goes live without needing a photo shoot.

Dinner menu · 48 items AI-generated

Style

• Illustrated
• Realistic
• Simple

Acai bowl

Vegetable lasagna

Cheeseburger

Send us the binder

Your dedicated registered dietitian reviews everything Banquet's AI builds, so it's both fast and clinically sound.

Your team skips months of data entry, and seasonal menus and sudden ingredient swaps are quick to adjust after that.

One recent go-live · AI import

Recipes built by AI 504 of 687
Menu items built by AI 542 of 611
Nutrient values filled by AI 7,352 of 8,901

Every item checked. Every number reported

Banquet flags diet and allergen conflicts, even when a vendor swaps a product, and reports the numbers leadership asks for.

Data audit 1,284 items · 2 to review

• Basil pesto, new vendor May contain tree nuts · on nut-free trays Blocked
• Strawberry Fresh Clamshell, 6oz "Clamshell" is the packaging Cleared

Monthly report By cost center

• Cost per meal Patient, staff and retail, catering Ready
• Labor hours per meal And performance to budget Ready
• Patient satisfaction Top-box scores by unit Ready

Out of an item? The swap already fits

Banquet suggests a substitute that fits every diet on the affected trays. Your team approves it once.

Lunch · today 38 trays affected

• Basil pesto pasta Out of stock Needs swap
• Sun-dried tomato pasta Nut-free · fits 2g sodium · fits diabetic Suggested

Updated 38 of 38 trays 2 trays need a dietitian's review Applied

Room service or cook-chill, served right

For patients

• Quick selects House specials and past meals, ordered in one tap.
• Preferences remembered Likes, dislikes and past meals carry over, so nobody's asked twice.
• Nutrition at a glance Calories on every item, with a running total for the day.
• Feedback after every meal Patients rate each meal, and scores roll up into satisfaction reporting by unit.

Your logo and colors

Your logo

Dinner · Tomorrow

Deliver by 5:00 PM

Entrees | Beverages | Desserts

Cal 1586 left

Quick select

House dinner
Meatloaf, ginger ale, roasted potatoes, garden salad
727 calories

Entrees

Vegetable lasagna 340 calories

Cheeseburger 380 calories

Fits how your hospital already runs

Your EMR

Diet orders and admissions over HL7 from Epic, Oracle Health (Cerner), Meditech and Netsmart. On another EMR? We usually connect in under two months with your IT team.

Single sign-on

Staff use the hospital login they already have.

Tray tickets and reports

Printed and reported the way your kitchen already works.

Easy for IT to say yes to

HIPAA compliant and SOC 2 Type II, with a BAA ready to sign. Security details

Questions we hear

Can Banquet apply our diets, allergies and substitutions safely? Yes. Every order on every channel is checked against the patient's diet order, allergies and texture, and an order that breaks a rule can't go to the kitchen.

How does Banquet connect to our EMR? Diet orders and admissions flow in over HL7 from Epic, Oracle Health (Cerner), Meditech, Netsmart and more. Connecting a new EMR takes us under two months with your IT team.

How do orders reach the kitchen, and what do tickets look like? Every order, whether it comes from the bedside, staff, family or the diet office, arrives as one tray ticket in the same format. Tickets print by unit, meal and station, and you choose what's on them.

How is Banquet priced? You pay for the patients you serve, not for modules or seats. Pricing scales with your census. Implementation, training, support, new features, EMR integration and users are all included. Talk to our team for a quote.

How long does implementation take? Most hospitals go live in about 10 weeks. Your team only decides and reviews: AI does the data entry, and we handle setup, the EMR connection and training.